Privacy Policy


Website: www.rainhost.net
Company: RainHost (Operated by Rain IT)

1. Introduction

RainHost (“RainHost”, “we”, “our”, or “us”), operated by Rain IT, is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, process, disclose, and protect your information when you access our website or use our hosting services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), RainHost acts as the Data Controller of your personal data.

If you have any questions regarding this Privacy Policy, please contact:

📧 Email: [email protected]
🌐 Website: www.rainhost.net

3. Information We Collect

We collect information necessary to provide and maintain our services.

3.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Company name (if applicable)
  • Payment details

3.2 Account & Service Information

  • Hosting account information
  • Domain registration details
  • Support tickets and communications
  • Server usage data

3.3 Technical & Log Data

  • IP address
  • Browser type
  • Device information
  • Access timestamps
  • System logs

3.4 Cookies and Tracking Technologies

RainHost uses cookies to:

  • Maintain user sessions
  • Improve website performance
  • Analyze traffic and usage patterns

You may disable cookies via your browser settings; however, some features may not function properly.

4. Legal Basis for Processing (GDPR)

Where applicable under GDPR, we process personal data based on:

  • Contractual Necessity – To provide hosting services you purchase.
  • Legal Obligation – For tax, fraud prevention, and compliance requirements.
  • Legitimate Interests – To maintain network security, prevent abuse, and improve services.
  • Consent – For marketing communications where required.

5. How We Use Your Information

We use your data to:

  • Provide and manage hosting services
  • Process payments and invoices
  • Deliver customer support
  • Maintain system security and prevent abuse
  • Monitor service performance
  • Send important service notifications
  • Comply with legal obligations

6. Data Sharing & Third Parties

We may share personal data with:

  • Payment processors
  • Domain registrars
  • Data center and infrastructure providers
  • Technical service providers
  • Law enforcement or regulatory authorities when legally required

RainHost does not sell or rent personal data to third parties.

All service providers are required to maintain appropriate data protection and confidentiality standards.

7. International Data Transfers

Your information may be stored or processed in countries outside your residence country. Where required, we implement appropriate safeguards, including:

  • Secure hosting infrastructure
  • Standard Contractual Clauses (where applicable)
  • Agreements with GDPR-compliant service providers

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After account termination, certain data may be retained for legal, accounting, or security purposes.

9. Data Security

RainHost implements reasonable technical and organizational measures to protect personal data, including:

  • SSL/TLS encryption
  • Firewall and intrusion detection systems
  • Restricted access controls
  • Regular monitoring of infrastructure

However, no online transmission method is completely secure.

10. Abuse Monitoring & Security Logs

To protect our network and clients, RainHost monitors system activity and may analyze logs for abuse prevention, spam detection, fraud prevention, and security investigations. This processing is conducted under our legitimate interest in maintaining network integrity.

11. Your Rights (GDPR)

If you are located in the European Union or other regions with data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: [email protected]

We may require identity verification before processing requests.

12. Children’s Privacy

RainHost services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

RainHost reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Information

RainHost
Operated by Rain IT
Website: www.rainhost.net
Email: [email protected]