Frequently Asked Questions

How long it take to setup my server?

All cPanel cloud hosting and VPS servers setup instantly just after payment done. Dedicated server provision time could take up to 1 to 48 hours of payment receive.

What payment method do you have?

We have 3D enabled debit/credit cards payment method, 3D is advanced security feature now  using many card providers including VISA and Master Card. Also we have regional payment methods for Europe, North and South America, Middle East and Africa like Paysafe Card, CashU and many more, we also support Bitcoin, Litecoin and Ethereum coin payments. If you like to pay using PayPal you have to contact support.

Can I get refund?

Yes we have 48 hours money back guarantee for all our VPS servers. Money back guarantee is not applicable for dedicated servers.

Is my server unmanaged?

Usually all servers are unmanaged but you can hire our team member for managing your server in monthly basis anytime.

Which type of website is not allowed?

Gambling and pornography website and contents is strictly prohibited here at rain servers. Please don’t buy a server with us if you intended to do so.

How can I upload files to my website?

If you have un managed server with us you must install any control panel like cPanel, plesk or free vesta cp. Then it will let your create ftp to upload files on your servers. If you need help regarding setting up any control panel submit a ticket and we will do it for you.

How about PHP and MySQL DB?

Once again you need cpanel, plesk or vesta cp control panel where from you can create unlimited mysql db’s with ease and also can edit it via phpmyadmin.

Can I ask for file transfer from old server?

Yes just submit a ticket with your old and new server information so we can help you move.