Frequently Asked Questions
How can I upload files to my website?
How about PHP and MySQL DB?
If you have unmanaged server with us you must install any control panel like
cPanel, plesk or free vesta cp. Then it will let your create ftp to upload files on your servers. If you need help
regarding setting up any control panel submit a ticket and we will do it for you.
Which type of website is not allowed?
Once again you need cpanel, plesk or vesta cp control panel where from you can create unlimited mysql db's with ease and also can edit it via phpmyadmin.
Is my server unmanaged?
Gambling and pornography website and contents is strictly prohibited here at rain servers. Please don't buy a server with us if you intended to do so.
Can I get managed server?
Usually all servers are unmanaged but you can hire our team member for managing your server in monthly basis anytime.
Can I ask for file transfer from old server?
Yes you can buy managed server. while ordering your server select 'Managed' option from
Can I get refund?
Yes just submit a ticket with your old and new server information so we can help you move.
What payment method do you have?
Yes we have 48 hours money back guarantee for all our VPS servers. Moneyback guarantee is not applicable for smart, cloud and dedicated servers.
How long you take to provision a server?
We have PayPal payment option which will allow you to pay by all major credit cards. But you can
ask us for 2checkout and skrill payment method too.
How can I add a blog?
We always try to deliver servers in fastest time. VPS servers are delivered
within average 2 hours. Smart and dedicated server delivery could take up to 24 hours.
You need cPanel, directadmin, plesk or vesta cp control panel for adding domains on your server. We can help you with setting your control panel. If you need just submit a ticket.